Terms & Conditions
Delivery
We aim for UK orders to be dispatched within 24 hours. Delivery costs are based on weight.
UK orders over are dispatched by courier such as DPD or sometimes Royal Mail.
International shipping is weight based and prices can vary depending on where you are in the world. These are still usually dispatched within 24 hours. Delivery times can vary depending on the destination. Please contact us if you need more information.
Brexit
The UK left the EU on January 1st 2021
Because of this, some goods coming from outside the EU may incur customs charges.
The cost will depend on your countries import duty system.
In the UK this is VAT at 20%
Because we cannot predict these charges, they are not included in the sale price the website. Customers are responsible for paying these charges.
Returns
Whilst we make great efforts to describe and picture products accurately, we understand that sometimes items received are as you expected, so for UK customers we offer free returns within 14 days of purchase.
If you wish to return all or part of your order, please get in touch with us at devonianscottishfish@gmail.com to arrange it.
Terms & Conditions
Please open and check your order on receipt. Please report damaged or faulty items within 7 days of receipt. This is to make sure no problems/damages occurred during transit.
Items must be returned in a state fit for resale.
Make sure the item is packaged well so it’s not damaged in transit.
Return address:
Devonian Scottish Fish Ltd.
Reesterbrae,
Orphir,
Orkney,
Scotland,
KW17 2RB
When we receive the return in good condition we will issue a refund. Once this inspection is completed and passed, a full refund will be issued minus any delivery charge.
Need help?
If you have any questions please contact us at devonianscottishfish@gmail.com or call us on 07873 729472